Shipping policy
Last update: September 23, 2025
At Hovella, we do everything we can to ensure fast, reliable, and transparent shipping. The purpose of this policy is to provide you with all the essential information about our delivery, tracking, and return conditions.
Delivery area
Countries served: Deliveries are made exclusively in mainland United Kingdom.
Processing and shipping times
Order processing: Each order is processed within 1 to 2 business days (Monday through Friday).
Shipping times: Once processed, orders are generally delivered within 6 to 8 business days. The total time between ordering and delivery is therefore estimated to be between 7 and 10 working days.
Orders placed before 3:00 p.m. (GMT+10): These are processed and shipped the next business day.
Orders placed after 3:00 p.m. (GMT+10): These are shipped the next business day.
Orders placed on weekends: These are processed on Monday or the next business day.
Shipping costs
Free shipping: All orders delivered to mainland Australia benefit from free shipping, with no minimum purchase.
No hidden costs: Any costs related to shipping are clearly indicated when you confirm your order.
Shipping method
Carrier: We work exclusively with DHL to ensure a reliable, fast, and traceable delivery service.
Real-time tracking: Once your order has been shipped, you will receive an email containing your tracking number. You can track your package at any time, directly on our website or on the DHL website.
Secure delivery: All deliveries are fully insured. In the event of loss or damage during transport, our team will take the necessary steps to resolve the issue as quickly as possible.
Eco-friendly packaging: In an environmentally friendly approach, we use sustainable packaging materials while ensuring optimal protection for your products.
Tracking your order
A shipping confirmation email including a tracking link will be sent to you as soon as your order is shipped. This will allow you to easily track its progress.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Contact Information
If you have any questions or concerns about our delivery policy, please do not hesitate to contact our customer service department:
Email: info@hovella.co.uk
Phone: +12078048547
If you have any further questions, please feel free to check our FAQ.
Customer Service hours:
Monday to Friday, 9:00 a.m. to 5:00 p.m. (GMT).
We strive to respond to all inquiries within 1-2 business days.